Shipping policy

Last updated: 9 August 2026

Order processing

Orders are normally prepared within 1–3 business days after payment is confirmed. Weekends and public holidays are not business days. During busy periods or for unusually complex orders, preparation can take longer; we will contact you if a material delay is expected.

Shipping destinations and charges

We ship to the destinations offered at checkout. Available services and the exact shipping charge depend on the destination, parcel and order value and are shown before you pay. If your destination is not available at checkout, please contact us before ordering.

Delivery estimates

The estimated delivery window shown at checkout starts after the order has been processed and is an estimate, not a guarantee. Carrier delays, severe weather, customs processing and other events outside our reasonable control can affect delivery.

Tracking

When tracking is available, we send the tracking information after dispatch. It can take up to 48 hours for the carrier’s first scan to appear.

Address changes and failed delivery

Please check your delivery address before paying. Contact us immediately if it needs correction. We can change it only before fulfilment and cannot guarantee that a request sent after ordering will be processed in time. Additional carrier costs caused by an incomplete or incorrect address, or by an uncollected parcel, may be charged where legally permitted.

Customs and import charges

Orders delivered outside the European Union may be subject to import VAT, customs duties or handling charges imposed by the destination country. Unless checkout explicitly states that these charges are prepaid, they are the customer’s responsibility.

Delayed, lost or damaged parcels

If tracking has not updated for an extended period, the parcel is marked delivered but cannot be found, or the parcel arrives damaged, contact us at alavi@trypeers.com with your order number. Please keep the packaging and provide photos for visible damage so we can investigate with the carrier and arrange the appropriate remedy.